Video Help
Having trouble viewing our videos? Here are a few things you might try:
- Make sure you have the latest version of your web browser
We generally don't test, or try to support, older versions or beta version of web browsers. If you're having trouble, we suggest getting the latest release version of Firefox. - Make sure you have the latest version of the Flash Player
You can download the latest version directly from Adobe at their Install Adobe Flash Player page. Installing the latest version tends to help with any playback problems you might be having. Please note that you'll need to have at least version 9.115 for our videos to work. - Disable any browser add-ons that might cause problems
This can include plugins like AdBlock, Flashblock, NoScript, and Greasemonkey. Most plugins will allow you to specify a whitelist of domains to ignore - adding escapistmagazine.com, warcry.com, themis-group.com, and castfire.com to these whitelists should help with problems where the player does not show. - Delete any old cookies
We use web cookies to save information about your session, but occasionally the cookies can get corrupted for various reasons. In your web browser, try deleting any cookies for the following domains: escapistmagazine.com, warcry.com, themis-group.com, and castfire.com. Then, restart your web browser and see if the videos will load. Also, make sure you aren't blocking any new cookies from any of these domains, as that may cause issues as well. - Clear your Flash player's cache
One last resort is clearing out old data cached by the Flash player. You can do this by going to the website storage settings panel and clicking the "Delete all sites" button. Unfortunately there's no easy way to search through this list of sites due to it being unsorted, and some content delivery networks may obscure our site names. But it's worth a shot as a last resort. This cache shouldn't have anything critical in it, as it's typically only used for session data. - Find out if your ISP can connect
Internet service providers are usually great about working with their customers to make sure any issues aren't with their local setup. Call up your ISP and ask them if they are able to load our videos, and if they can help figure out why you may not be able to. If they can't then please have them get in touch with us and we can work with them to troubleshoot the issue. - Let us know
Finally, if you have checked all of the above, contact us and we'll try to help. And yes, we're probably going to start by asking you if you did everything on the above list.
Frequently Asked Questions
- Can I post your video on my site?
Definitely! You can use the embed code in our player to post it anywhere that supports video embeds. - Do you have an RSS feed?
Yes we do. Our RSS feeds are embedded into our page headers, and any modern browser should be able to find them. For more information, and a list of feeds, see our RSS page. Please note that our RSS feeds are intended for news readers, we do not currently support video podcast feeds (but we're working on it!). - You should review _____! / You should do a show about _____!
If you have suggestions, or if you have a product you'd like us to cover, please let us know using either the contact emails within our videos, or through our contact form. - Who controls the content of the videos?
The videos' creator(s), with feedback from our editors, determine the subject matter and content. - Do advertisers impact the videos?
Nope. The advertising on our sites and in the videos is independent of the content. Our editors usually don't even know what will be advertised at any given time. - I have an idea for a video series.
You're welcome to contact us if you're interested in having us publish your video. We generally require at least one sample video for consideration. - Can I download your video to my computer/iPod/Zune/_____?
Although there are ways to download .flv movies from flash players, this is not something we encourage or support. We're working on a way to download copies of the shows though. - Can I upload your video to YouTube/Google/_____?
Absolutely not - any reproduction of our content is forbidden without our express written consent. If you'd like to discuss alternate/additional publishing arrangements, please feel free to Contact Us. - I don't like your player. Why don't you just use YouTube/Google/_____?
The reason we're able to provide original video is because we pay our content creators (writers and video creators). In order to cover that cost, and make sure we can keep doing it, we run ads on our pages and in the videos themselves. To do this, we can't use a free video service.
FlowPlayer
We are using the commercial version of FlowPlayer 3.0 to display videos on our site. You can download FlowPlayer, or the source, at FlowPlayer.org. We do not offer any support for player development - for support, please visit FlowPlayer.org.
Note that FlowPlayer is not a standalone media player - it's a web-based flash video player. You do not need to download this to watch our videos, it runs in your browser like any other flash player. You would only want to download this if you wanted to host your own flash videos on your own website.
